Support
Got a question, or is something not working in Pawnlings? Write to us and we will answer as soon as we can. Tell us your player number (it is in Settings › Account), which phone you use and what you were doing. We will never ask you for passwords or payment details.
Frequently asked questions
How do I take my game to another phone?
There is no sign-up. On the phone you already play on, open Settings › Account and tap Create code. On the other one, open Settings › Account, tap I have a code and type it in. The code works once and expires after ten minutes. From then on both phones use the same account, and it does not matter if one is an iPhone and the other an Android.
The phone you type the code on leaves whatever game it had: this cannot be undone.
I changed phones and no longer have the old one
Your game is not tied to your Apple or Google account, so it does not come back by itself on a new phone. Write to us with your player number or, if you do not have it, with whatever you remember (your name in the league, which league you were in, when you last played) and we will look into it.
I paid and my purchase did not arrive
Close the game completely and open it again with a connection: purchases left halfway are delivered when you come in. If you paid with a method that takes time to confirm, it arrives when the store confirms it. If it still does not show up, write to us with your player number and the order number on the receipt Apple or Google sent you.
How do I ask for a refund?
Charges and refunds are handled by the store, not by us: Apple, at reportaproblem.apple.com; Google Play, from your order history. When the store refunds a purchase, the game takes back what that purchase delivered.
No reward video shows up
The videos are served by Google and one is not always available: try again a little later and check your connection. Each reward also has a daily limit. Videos are optional; nothing in the game requires them.
Where can I see the summon odds?
In the Market, in the portal, before you summon: Portal drop rates shows the odds for each rarity.
How do I turn alerts on or off?
In Settings › Alerts, inside the game. If they are off in the phone's settings, you need to turn them on there too, under Notifications.
Can I play offline?
No. Battles and progress are resolved on our server, so an internet connection is required.
How do I block purchases?
On iPhone: Settings › Screen Time › Content & Privacy Restrictions › iTunes & App Store Purchases. On Android: in the Google Play app's settings, turn on verification for all purchases.
How do I delete my account and my data?
In the game, Settings › Account › Delete account. The steps, what is deleted and what is kept are in Delete your account.
Privacy policy: pawnlings.cehero.com/privacy